Payment Policy

Last updated: 6 October 2026

Accepted payment methods

We accept Visa, Mastercard, American Express, Maestro, Shop Pay, Apple Pay, Google Pay and PayPal. The full list of available methods is shown at checkout.

Currency

All prices on this website are listed in Pounds Sterling (GBP) and include VAT where applicable. If you pay using a card issued outside the UK, your bank may apply a currency conversion fee, which is set by your bank and not by us.

When you are charged

Payment is taken in full at the point of checkout. Your order is only confirmed once payment has been successfully authorised, and you will receive a confirmation email at that point.

Payment security

All payments are processed through Shopify Payments and our other approved payment providers over an encrypted SSL connection. Deluxe Collective does not see, handle or store your full card details at any point. Card data is handled entirely by our PCI-DSS compliant payment processors.

Failed or declined payments

If a payment is declined, no order is created and no funds are taken. Occasionally a pending authorisation may appear on your statement; this is released by your bank automatically, usually within 3–5 business days. If you see a charge for an order you did not receive confirmation for, contact us and we will look into it.

Pricing

We make every effort to ensure prices shown on the website are accurate. In the rare event that a product is listed at an incorrect price due to an error, we will contact you before dispatch and give you the option to proceed at the correct price or cancel for a full refund.

Refunds

Refunds are issued to the original payment method. Please see our Refund Policy for full details of eligibility and timescales.

Questions

Email deluxecollective123@gmail.com or call 07735 609093, Monday to Friday, 9:00am – 5:00pm GMT.