Track Your Order

Where is my order?

Every order is sent with tracking. As soon as your parcel is dispatched we will email you a tracking number — use the link in that email to see the latest update.

Orders are processed within 1–3 business days, and once dispatched typically arrive within 7–14 business days. Please allow up to 72 hours after dispatch for tracking information to begin updating.

If you have an account with us, you can also see every order and its tracking under your orders.

Need a hand?

If your tracking has not updated in a few days, or you cannot find your tracking number, contact us and our team will chase it up. If your order has not arrived within 30 business days of dispatch we will investigate with the carrier and send a replacement or full refund if it cannot be found.

Email deluxecollective123@gmail.com or call 07735 609093, Monday to Friday, 9:00am – 5:00pm GMT. See also our Shipping Policy and FAQ.