Refund Policy

Last updated: 6 October 2026

30-day returns on everything

If you're not happy with your order, you have 30 days from the day it arrives to send it back for a full refund. No arguments, no restocking fees.

What we need from you

The item should be unused, in its original condition and in its original packaging.

How to return something

Email deluxecollective123@gmail.com with your order number and let us know what you're sending back. We'll reply within 24 hours on working days with the return address and instructions.

Please wait for our reply before posting anything, as returns sent without prior notice can be difficult for us to match to an order.

Who pays for return postage

If you've simply changed your mind, return postage is at your own cost. We recommend a tracked service, as we can only refund returns that reach us.

If the item is faulty, damaged or not what you ordered, we cover everything — the return postage and your original delivery charge if one was paid.

Damaged or faulty items

Email us within 48 hours of delivery with your order number and a photograph of the problem. We'll send a replacement or refund you in full, whichever you prefer. You won't be asked to pay anything.

When you'll get your money back

Once your return arrives and we've checked it over, we'll email to confirm. Refunds go back to your original payment method within 5 business days. Your bank or card issuer may then take a further 5–10 business days to show the funds on your statement.

The few things we can't take back

For hygiene reasons we can't accept returns on personal care items where the seal has been broken, unless the item is faulty. Gift cards are non-refundable. This doesn't affect your statutory rights.

Want a different item instead?

The quickest way is to return the original for a refund and place a new order — that way you're not waiting on us to process an exchange before your new item ships.

Your legal rights

Under the UK Consumer Contracts Regulations 2013 you have the right to cancel within 14 days of receiving your order, with a further 14 days to return the goods. Our 30-day policy goes beyond this. Nothing here affects your rights under the Consumer Rights Act 2015 to goods that are of satisfactory quality, fit for purpose and as described.

Questions

Email deluxecollective123@gmail.com or call 07735 609093, Monday to Friday, 9:00am – 5:00pm GMT.