Shipping Policy

Last updated: 6 October 2026

Where we ship to

We ship worldwide. Wherever you are, we deliver.

Shipping costs

Shipping is free on every order, to every country. There are no minimum spend requirements and no surprise charges added at checkout.

Processing time

Orders are processed within 1–3 business days of being placed. Orders placed on weekends or UK bank holidays are processed on the next working day.

Delivery time

Once dispatched, orders typically arrive within 7–14 business days. Total time from order to delivery is therefore usually 8–17 business days.

Deliveries to destinations outside the United Kingdom may take longer, depending on the destination country and customs processing. Our products are shipped from our supplier network, including partners based overseas. All delivery times are estimates and can be affected by customs clearance, carrier delays, and peak periods such as Christmas.

Customs, duties and import taxes

Orders delivered outside the United Kingdom may be subject to import duties, taxes or customs handling fees charged by the destination country. These charges are set by your local customs authority and are not within our control. Any such charges are the responsibility of the customer and are payable on delivery. We are unable to predict or refund these amounts.

Tracking

Every order is sent with tracking. You will receive a confirmation email with your tracking number as soon as your parcel is dispatched. Please allow up to 72 hours for tracking information to begin updating.

Lost or delayed parcels

If your order has not arrived within 30 business days of dispatch, contact us at deluxecollective123@gmail.com and we will investigate with the carrier. If the parcel cannot be located, we will send a replacement or issue a full refund.

Incorrect addresses

Please check your delivery address carefully at checkout. If you spot an error, email us within 12 hours of ordering and we will correct it if the parcel has not yet been dispatched. We cannot be held responsible for parcels delivered to an incorrect address supplied by the customer.

Questions

Email deluxecollective123@gmail.com or call 07735 609093, Monday to Friday, 9:00am – 5:00pm GMT.